Mid-Century Insurance Company of Texas

Evaluate Texas Auto Insurance by Mid-Century Insurance Company of Texas

Compare with Others
Total Policies

82,887

(2023)
Total Complaints

63

2018-Present
Confirmed Complaints

15

2018-Present
2023: 4
Complaint Index

0.86

Resolution Time Distribution

14

Under 30 Days

17

30-60 Days

24

60-90 Days

8

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 60 58.0 days
Business Auto 3 103.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 15, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Dec. 9, 2024 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 25, 2024 Claim Delays Automobile Premium Refunded; Company Position Upheld Pending Not Confirmed
Nov. 19, 2024 Premium Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Oct. 31, 2024 Premium Automobile Company Position Upheld; Premium Refunded; Information Furnished Pending Not Confirmed
Oct. 15, 2024 Customer Service Automobile Additional Monies Received; Information Furnished; Corrective Action Taken Pending Confirmed
Oct. 2, 2024 Settlement Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Sept. 13, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Question of Fact Pending Confirmed
Sept. 12, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Sept. 10, 2024 Premium Automobile Contract Language/Legal Issue; Information Furnished; Question of Fact Pending Not Confirmed
Aug. 23, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Aug. 23, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Corrective Action Taken Pending Confirmed
Aug. 22, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld; Referred for Disciplinary Actn Pending Confirmed
Aug. 21, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 21, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received; Company Position Upheld Pending Not Confirmed