MGA Insurance Company, Inc.

Evaluate Texas Auto Insurance by MGA Insurance Company, Inc.

Compare with Others
Total Policies

32,744

(2024)
Total Complaints

299

2018-Present
Confirmed Complaints

39

2018-Present
2024: 11
Complaint Index

3.16

Resolution Time Distribution

85

Under 30 Days

80

30-60 Days

64

60-90 Days

70

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 296 64.0 days
Business Auto 3 36.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 28, 2025 Claim Delays Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Feb. 14, 2025 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Jan. 24, 2025 Claim Denial Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Dec. 12, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Dec. 9, 2024 Customer Service Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Nov. 20, 2024 Customer Service Automobile Contract Language/Legal Issue; Information Furnished; Additional Monies Received Pending Not Confirmed
Nov. 14, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Nov. 4, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed
Oct. 17, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 16, 2024 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Oct. 10, 2024 Premium Automobile Information Furnished; Question of Fact Pending Not Confirmed
Sept. 27, 2024 Settlement Automobile Question of Fact; Information Furnished; Corrective Action Taken Pending Not Confirmed
Sept. 23, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Sept. 11, 2024 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Sept. 5, 2024 Other Automobile Question of Fact; Information Furnished Pending Not Confirmed