Mercury County Mutual Insurance Company

Evaluate Texas Auto Insurance by Mercury County Mutual Insurance Company

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Total Policies

46,439

(2024)
Total Complaints

112

2018-Present
Confirmed Complaints

8

2018-Present
2024: 2
Complaint Index

0.40

Resolution Time Distribution

30

Under 30 Days

32

30-60 Days

27

60-90 Days

23

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 101 66.0 days
Business Auto 10 71.0 days
Truckers Policy 0 0.0 days
Other 1 13.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 27, 2024 Customer Service Automobile Question of Fact; Company Position Upheld; Contract Language/Legal Issue Pending Confirmed
Oct. 15, 2024 Claim Delays Automobile Question of Fact; Company Position Upheld Pending Not Confirmed
Aug. 16, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
June 25, 2024 Customer Service Automobile Information Furnished; Claim Settled; Corrective Action Taken Pending Confirmed
June 5, 2024 Customer Service Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
May 16, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
April 17, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
March 25, 2024 Settlement Automobile Contract Language/Legal Issue; Claim Settled; Information Furnished Pending Not Confirmed
Feb. 26, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
Feb. 26, 2024 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed
Feb. 21, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished; Claim Settled Pending Not Confirmed
Feb. 21, 2024 Claim Delays Automobile Corrective Action Taken Pending Not Confirmed
Feb. 7, 2024 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 1, 2024 Other Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Jan. 26, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed