Mercury County Mutual Insurance Company
Evaluate Texas Auto Insurance by Mercury County Mutual Insurance Company
Total Policies
50,214
(2023)Total Complaints
110
2018-PresentConfirmed Complaints
7
2018-Present2023: 2
Complaint Index
0.71
Resolution Time Distribution
30
Under 30 Days32
30-60 Days26
60-90 Days22
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 99 | 65.0 days |
Business Auto | 10 | 71.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 1 | 13.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Aug. 16, 2024 | Customer Service | Automobile | Information Furnished; Company Position Upheld | Pending | Not Confirmed |
June 25, 2024 | Customer Service | Automobile | Information Furnished; Corrective Action Taken; Claim Settled | Pending | Confirmed |
June 5, 2024 | Customer Service | Automobile | Information Furnished; Additional Monies Received | Pending | Not Confirmed |
May 16, 2024 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
April 17, 2024 | Claim Delays | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |
March 25, 2024 | Settlement | Automobile | Information Furnished; Claim Settled; Contract Language/Legal Issue | Pending | Not Confirmed |
Feb. 26, 2024 | Claim Delays | Automobile | Information Furnished; Additional Monies Received | Pending | Not Confirmed |
Feb. 26, 2024 | Claim Delays | Automobile | Additional Payment Expected | Pending | Not Confirmed |
Feb. 21, 2024 | Claim Delays | Automobile | Additional Monies Received; Claim Settled; Information Furnished | Pending | Not Confirmed |
Feb. 21, 2024 | Claim Delays | Automobile | Corrective Action Taken | Pending | Not Confirmed |
Feb. 7, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Feb. 1, 2024 | Other | Automobile | Additional Payment Expected; Information Furnished; Question of Fact | Pending | Not Confirmed |
Jan. 26, 2024 | Claim Delays | Automobile | Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Jan. 25, 2024 | Other | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Jan. 24, 2024 | Settlement | Automobile | Additional Payment Expected; Question of Fact; Information Furnished | Pending | Not Confirmed |