Loya Insurance Company
Evaluate Texas Auto Insurance by Loya Insurance Company
Total Policies
178,850
(2023)Total Complaints
1707
2018-PresentConfirmed Complaints
264
2018-Present2023: 40
Complaint Index
3.97
Resolution Time Distribution
465
Under 30 Days529
30-60 Days429
60-90 Days284
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 1688 | 57.0 days |
Business Auto | 18 | 72.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 1 | 64.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Feb. 18, 2025 | Claim Delays | Automobile | Information Furnished; Claim Settled; Question of Fact | Pending | Not Confirmed |
Feb. 12, 2025 | Claim Delays | Automobile | Information Furnished; Corrective Action Taken | Pending | Confirmed |
Feb. 12, 2025 | Claim Delays | Automobile | Question of Fact; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Feb. 5, 2025 | Customer Service | Automobile | Question of Fact; Claim Settled; Information Furnished | Pending | Not Confirmed |
Feb. 3, 2025 | Claim Delays | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
Jan. 30, 2025 | Claim Delays | Automobile | Contract Language/Legal Issue; Question of Fact; Company Position Upheld | Pending | Not Confirmed |
Jan. 30, 2025 | Claim Delays | Automobile | Question of Fact; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Jan. 29, 2025 | Claim Delays | Automobile | Corrective Action Taken; Claim Settled | Pending | Confirmed |
Jan. 27, 2025 | Claim Delays | Automobile | Question of Fact; Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
Jan. 27, 2025 | Customer Service | Automobile | Question of Fact; Claim Settled; Company Position Upheld | Pending | Not Confirmed |
Jan. 27, 2025 | Customer Service | Automobile | Policy Not In Force; Company Position Upheld | Pending | Not Confirmed |
Jan. 27, 2025 | Claim Delays | Automobile | Question of Fact; Claim Settled; Information Furnished | Pending | Not Confirmed |
Jan. 24, 2025 | Customer Service | Automobile | Information Furnished; Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
Jan. 13, 2025 | Claim Delays | Automobile | Information Furnished; Corrective Action Taken | Pending | Confirmed |
Jan. 13, 2025 | Claim Delays | Automobile | Contract Language/Legal Issue; Question of Fact; Additional Monies Received | Pending | Not Confirmed |