Loya Insurance Company

Evaluate Texas Auto Insurance by Loya Insurance Company

Compare with Others
Total Policies

179,689

(2024)
Total Complaints

1739

2018-Present
Confirmed Complaints

271

2018-Present
2024: 118
Complaint Index

6.17

Resolution Time Distribution

472

Under 30 Days

535

30-60 Days

430

60-90 Days

302

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1720 58.0 days
Business Auto 18 72.0 days
Truckers Policy 0 0.0 days
Other 1 64.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 11, 2025 Claim Delays Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
March 6, 2025 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Corrective Action Taken Pending Confirmed
March 4, 2025 Claim Delays Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
March 4, 2025 Customer Service Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Confirmed
March 3, 2025 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 24, 2025 Customer Service Automobile Question of Fact; Additional Payment Expected Pending Confirmed
Feb. 20, 2025 Settlement Automobile Additional Monies Received; Information Furnished; Question of Fact Pending Not Confirmed
Feb. 18, 2025 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Feb. 12, 2025 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Feb. 12, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 10, 2025 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Feb. 7, 2025 Customer Service Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 6, 2025 Settlement Automobile Question of Fact; Claim Settled; Information Furnished Pending Confirmed
Feb. 5, 2025 Customer Service Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed