Loya Insurance Company

Evaluate Texas Auto Insurance by Loya Insurance Company

Compare with Others
Total Policies

178,850

(2023)
Total Complaints

1707

2018-Present
Confirmed Complaints

264

2018-Present
2023: 40
Complaint Index

3.97

Resolution Time Distribution

465

Under 30 Days

529

30-60 Days

429

60-90 Days

284

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1688 57.0 days
Business Auto 18 72.0 days
Truckers Policy 0 0.0 days
Other 1 64.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 18, 2025 Claim Delays Automobile Information Furnished; Claim Settled; Question of Fact Pending Not Confirmed
Feb. 12, 2025 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Feb. 12, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 5, 2025 Customer Service Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Jan. 30, 2025 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Jan. 30, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 29, 2025 Claim Delays Automobile Corrective Action Taken; Claim Settled Pending Confirmed
Jan. 27, 2025 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Jan. 27, 2025 Customer Service Automobile Question of Fact; Claim Settled; Company Position Upheld Pending Not Confirmed
Jan. 27, 2025 Customer Service Automobile Policy Not In Force; Company Position Upheld Pending Not Confirmed
Jan. 27, 2025 Claim Delays Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
Jan. 24, 2025 Customer Service Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Jan. 13, 2025 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Jan. 13, 2025 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Additional Monies Received Pending Not Confirmed