Liberty Mutual Insurance Company

Evaluate Texas Auto Insurance by Liberty Mutual Insurance Company

Compare with Others
Total Policies

120

(2023)
Total Complaints

24

2018-Present
Confirmed Complaints

1

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

8

Under 30 Days

8

30-60 Days

3

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 20 47.0 days
Business Auto 4 117.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Aug. 19, 2024 Customer Service Automobile Information Furnished; Question of Fact Pending Not Confirmed
Feb. 2, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Jan. 9, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Aug. 21, 2023 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
July 7, 2023 Claim Denial Automobile No Jurisdiction Pending Not Confirmed
March 27, 2023 Claim Delays Automobile No Jurisdiction; Referred To; Record Only Pending Not Confirmed
March 6, 2023 Claim Delays Automobile Question of Fact; Additional Monies Received; Additional Payment Expected Pending Not Confirmed
March 3, 2023 Claim Delays Automobile Complaint Withdrawn Pending Not Confirmed
July 28, 2022 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
July 13, 2022 Settlement Automobile Claim Settled; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
March 8, 2022 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Jan. 31, 2022 Customer Service Automobile Referred To; No Jurisdiction Pending Not Confirmed
Oct. 18, 2021 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
Sept. 7, 2021 Customer Service Automobile Complaint Withdrawn; Additional Payment Expected Pending Not Confirmed
May 18, 2021 Claim Delays Automobile Information Furnished Pending Not Confirmed