Liberty Mutual Fire Insurance Company

Evaluate Texas Auto Insurance by Liberty Mutual Fire Insurance Company

Compare with Others
Total Policies

476

(2023)
Total Complaints

81

2018-Present
Confirmed Complaints

6

2018-Present
2023: 1
Complaint Index

37.27

Resolution Time Distribution

22

Under 30 Days

25

30-60 Days

23

60-90 Days

11

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 21 45.0 days
Business Auto 59 60.0 days
Truckers Policy 1 32.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 10, 2025 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
Jan. 3, 2025 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Dec. 10, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Confirmed
Dec. 6, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected; Additional Monies Received Pending Not Confirmed
Nov. 29, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Oct. 9, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Additional Payment Expected Pending Not Confirmed
Sept. 17, 2024 Customer Service Automobile Claim Settled; Additional Monies Received; Information Furnished Pending Not Confirmed
Sept. 12, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Company Position Upheld Pending Not Confirmed
May 20, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
May 15, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
May 13, 2024 Customer Service Automobile Information Furnished Pending Not Confirmed
March 15, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Feb. 21, 2024 Settlement Automobile Question of Fact; Company Position Upheld; Claim Settled Pending Not Confirmed
Dec. 29, 2023 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Oct. 30, 2023 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed