Liberty County Mutual Insurance Company
Evaluate Texas Auto Insurance by Liberty County Mutual Insurance Company
Total Policies
439,058
(2023)Total Complaints
1561
2018-PresentConfirmed Complaints
231
2018-Present2023: 23
Complaint Index
0.93
Resolution Time Distribution
395
Under 30 Days419
30-60 Days374
60-90 Days373
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 1512 | 66.0 days |
Business Auto | 21 | 53.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 28 | 74.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Feb. 5, 2025 | Customer Service | Automobile | Additional Payment Expected; Question of Fact; Information Furnished | Pending | Not Confirmed |
Jan. 30, 2025 | Premium | Automobile | Premium Refunded; Information Furnished; Corrective Action Taken | Pending | Confirmed |
Jan. 27, 2025 | Claim Delays | Automobile | Contract Language/Legal Issue; Company Position Upheld; Question of Fact | Pending | Not Confirmed |
Jan. 21, 2025 | Claim Delays | Automobile | Question of Fact; Premium Refunded; Information Furnished | Pending | Not Confirmed |
Jan. 15, 2025 | Claim Delays | Automobile | Corrective Action Taken; Information Furnished | Pending | Confirmed |
Jan. 8, 2025 | Claim Delays | Automobile | Corrective Action Taken; Claim Settled | Pending | Confirmed |
Dec. 27, 2024 | Customer Service | Automobile | Contract Language/Legal Issue; Company Position Upheld; Question of Fact | Pending | Not Confirmed |
Dec. 23, 2024 | Premium | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Confirmed |
Dec. 19, 2024 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Dec. 13, 2024 | Claim Delays | Automobile | Claim Settled; Corrective Action Taken; Contract Language/Legal Issue | Pending | Confirmed |
Dec. 11, 2024 | Customer Service | Automobile | Company Position Upheld; Claim Settled | Pending | Not Confirmed |
Dec. 10, 2024 | Claim Delays | Automobile | Corrective Action Taken; Contract Language/Legal Issue; Claim Settled | Pending | Confirmed |
Dec. 5, 2024 | Customer Service | Automobile | Question of Fact; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Dec. 3, 2024 | Customer Service | Automobile | Question of Fact; Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
Nov. 20, 2024 | Claim Delays | Automobile | Claim Settled; Question of Fact; Additional Monies Received | Pending | Not Confirmed |