Liberty County Mutual Insurance Company

Evaluate Texas Auto Insurance by Liberty County Mutual Insurance Company

Compare with Others
Total Policies

439,058

(2023)
Total Complaints

1561

2018-Present
Confirmed Complaints

231

2018-Present
2023: 23
Complaint Index

0.93

Resolution Time Distribution

395

Under 30 Days

419

30-60 Days

374

60-90 Days

373

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1512 66.0 days
Business Auto 21 53.0 days
Truckers Policy 0 0.0 days
Other 28 74.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 5, 2025 Customer Service Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 30, 2025 Premium Automobile Premium Refunded; Information Furnished; Corrective Action Taken Pending Confirmed
Jan. 27, 2025 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
Jan. 21, 2025 Claim Delays Automobile Question of Fact; Premium Refunded; Information Furnished Pending Not Confirmed
Jan. 15, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Jan. 8, 2025 Claim Delays Automobile Corrective Action Taken; Claim Settled Pending Confirmed
Dec. 27, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
Dec. 23, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue Pending Confirmed
Dec. 19, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Dec. 13, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Contract Language/Legal Issue Pending Confirmed
Dec. 11, 2024 Customer Service Automobile Company Position Upheld; Claim Settled Pending Not Confirmed
Dec. 10, 2024 Claim Delays Automobile Corrective Action Taken; Contract Language/Legal Issue; Claim Settled Pending Confirmed
Dec. 5, 2024 Customer Service Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Dec. 3, 2024 Customer Service Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Nov. 20, 2024 Claim Delays Automobile Claim Settled; Question of Fact; Additional Monies Received Pending Not Confirmed