LA FAMILIA AGENCY LLC

Evaluate Texas Auto Insurance by LA FAMILIA AGENCY LLC

Compare with Others
Total Policies

None

(2023)
Total Complaints

21

2018-Present
Confirmed Complaints

6

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

5

Under 30 Days

6

30-60 Days

6

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 20 63.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 1 93.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
April 26, 2024 Other Automobile Premium Refunded; Company Position Upheld; Question of Fact Pending Not Confirmed
April 1, 2024 Other Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Nov. 16, 2023 Claim Delays Automobile Information Furnished Pending Not Confirmed
Sept. 15, 2023 Premium Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Jan. 31, 2023 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Oct. 14, 2022 Customer Service Automobile Information Furnished; Question of Fact Pending Not Confirmed
Sept. 15, 2022 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
July 27, 2022 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Confirmed
June 13, 2022 Other Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
June 13, 2022 Other Automobile Question of Fact; Information Furnished Pending Not Confirmed
May 12, 2022 Claim Delays Automobile Question of Fact Pending Confirmed
March 23, 2022 Customer Service Automobile Information Furnished Pending Not Confirmed
Jan. 24, 2022 Premium Automobile Premium Refunded Pending Confirmed
May 13, 2021 Premium Automobile Premium Refunded Pending Not Confirmed
May 6, 2021 Claim Delays Automobile Premium Refunded; Information Furnished Pending Not Confirmed