LA FAMILIA AGENCY LLC
Evaluate Texas Auto Insurance by LA FAMILIA AGENCY LLC
Total Policies
None
(2023)Total Complaints
21
2018-PresentConfirmed Complaints
6
2018-Present2023: None
Complaint Index
Resolution Time Distribution
5
Under 30 Days6
30-60 Days6
60-90 Days4
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 20 | 63.0 days |
Business Auto | 0 | 0.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 1 | 93.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
April 26, 2024 | Other | Automobile | Premium Refunded; Company Position Upheld; Question of Fact | Pending | Not Confirmed |
April 1, 2024 | Other | Automobile | Information Furnished; Corrective Action Taken | Pending | Confirmed |
Nov. 16, 2023 | Claim Delays | Automobile | Information Furnished | Pending | Not Confirmed |
Sept. 15, 2023 | Premium | Automobile | Additional Monies Received; Information Furnished | Pending | Not Confirmed |
Jan. 31, 2023 | Claim Delays | Automobile | Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Oct. 14, 2022 | Customer Service | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Sept. 15, 2022 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
July 27, 2022 | Claim Delays | Automobile | Contract Language/Legal Issue; Information Furnished | Pending | Confirmed |
June 13, 2022 | Other | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
June 13, 2022 | Other | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
May 12, 2022 | Claim Delays | Automobile | Question of Fact | Pending | Confirmed |
March 23, 2022 | Customer Service | Automobile | Information Furnished | Pending | Not Confirmed |
Jan. 24, 2022 | Premium | Automobile | Premium Refunded | Pending | Confirmed |
May 13, 2021 | Premium | Automobile | Premium Refunded | Pending | Not Confirmed |
May 6, 2021 | Claim Delays | Automobile | Premium Refunded; Information Furnished | Pending | Not Confirmed |