Integon Indemnity Corporation

Evaluate Texas Auto Insurance by Integon Indemnity Corporation

Compare with Others
Total Policies

15,931

(2023)
Total Complaints

93

2018-Present
Confirmed Complaints

14

2018-Present
2023: 2
Complaint Index

2.23

Resolution Time Distribution

27

Under 30 Days

17

30-60 Days

20

60-90 Days

29

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 48 74.0 days
Business Auto 12 80.0 days
Truckers Policy 0 0.0 days
Other 33 63.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 30, 2024 Customer Service Automobile Claim Settled; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 26, 2024 Claim Denial Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Aug. 8, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
June 27, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Additional Payment Expected Pending Confirmed
June 26, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
June 20, 2024 Claim Delays Automobile Information Furnished; Question of Fact; Claim Settled Pending Not Confirmed
May 8, 2024 Settlement Automobile Corrective Action Taken; Additional Monies Received Pending Confirmed
March 29, 2024 Claim Denial Automobile Information Furnished; Question of Fact Pending Not Confirmed
March 26, 2024 Settlement Automobile Question of Fact; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
Jan. 18, 2024 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
Dec. 27, 2023 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Nov. 30, 2023 Claim Delays Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Nov. 3, 2023 Claim Denial Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Sept. 19, 2023 Settlement Automobile Additional Monies Received; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Sept. 12, 2023 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed