Infinity Insurance Company

Evaluate Texas Auto Insurance by Infinity Insurance Company

Compare with Others
Total Policies

None

(2023)
Total Complaints

16

2018-Present
Confirmed Complaints

1

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

3

Under 30 Days

1

30-60 Days

5

60-90 Days

7

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 16 79.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
June 14, 2023 Claim Denial Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Jan. 11, 2022 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 18, 2020 Claim Delays Automobile Question of Fact Pending Not Confirmed
Nov. 22, 2019 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
July 10, 2019 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
June 21, 2019 Claim Delays Automobile Additional Monies Received Pending Not Confirmed
May 13, 2019 Claim Denial Automobile Question of Fact Pending Not Confirmed
Feb. 21, 2019 Other Automobile Contract Language/Legal Issue Pending Not Confirmed
Jan. 18, 2019 Claim Delays Automobile Additional Monies Received Pending Confirmed
Oct. 15, 2018 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed
Aug. 8, 2018 Claim Denial Automobile Question of Fact Pending Not Confirmed
Aug. 1, 2018 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
July 16, 2018 Settlement Automobile Contract Language/Legal Issue Pending Not Confirmed
June 20, 2018 Other Automobile Question of Fact Pending Not Confirmed
Jan. 8, 2018 Other Automobile Question of Fact Pending Not Confirmed