Infinity County Mutual Insurance Company

Evaluate Texas Auto Insurance by Infinity County Mutual Insurance Company

Compare with Others
Total Policies

76,956

(2023)
Total Complaints

1047

2018-Present
Confirmed Complaints

125

2018-Present
2023: 10
Complaint Index

2.31

Resolution Time Distribution

381

Under 30 Days

246

30-60 Days

224

60-90 Days

196

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 937 57.0 days
Business Auto 109 57.0 days
Truckers Policy 1 49.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 7, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Dec. 30, 2024 Settlement Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 30, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Dec. 9, 2024 Claim Delays Automobile Information Furnished; Policy Not In Force Pending Not Confirmed
Nov. 14, 2024 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Nov. 7, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Oct. 21, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Confirmed
Oct. 17, 2024 Other Automobile Information Furnished Pending Not Confirmed
Oct. 16, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 10, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 8, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Oct. 2, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Question of Fact Pending Not Confirmed
Oct. 2, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Company Position Upheld Pending Not Confirmed
Oct. 1, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Sept. 30, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed