Infinity County Mutual Insurance Company

Evaluate Texas Auto Insurance by Infinity County Mutual Insurance Company

Compare with Others
Total Policies

63,889

(2024)
Total Complaints

1060

2018-Present
Confirmed Complaints

128

2018-Present
2024: 21
Complaint Index

3.09

Resolution Time Distribution

386

Under 30 Days

246

30-60 Days

225

60-90 Days

203

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 945 57.0 days
Business Auto 113 60.0 days
Truckers Policy 1 49.0 days
Other 1 108.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 6, 2025 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Company Position Upheld Pending Not Confirmed
March 4, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
Feb. 27, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 26, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Policy Issued/Restored Pending Not Confirmed
Feb. 20, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 7, 2025 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Jan. 6, 2025 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
Dec. 30, 2024 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Dec. 30, 2024 Settlement Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Dec. 18, 2024 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 9, 2024 Claim Delays Automobile Information Furnished; Policy Not In Force Pending Not Confirmed
Nov. 25, 2024 Claim Denial Automobile Policy Not In Force; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Nov. 14, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Nov. 12, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Nov. 12, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled Pending Confirmed