Infinity County Mutual Insurance Company
Evaluate Texas Auto Insurance by Infinity County Mutual Insurance Company
Total Policies
76,956
(2023)Total Complaints
1047
2018-PresentConfirmed Complaints
125
2018-Present2023: 10
Complaint Index
2.31
Resolution Time Distribution
381
Under 30 Days246
30-60 Days224
60-90 Days196
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 937 | 57.0 days |
Business Auto | 109 | 57.0 days |
Truckers Policy | 1 | 49.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Jan. 7, 2025 | Claim Delays | Automobile | Corrective Action Taken; Information Furnished | Pending | Confirmed |
Dec. 30, 2024 | Settlement | Automobile | Question of Fact; Company Position Upheld; Information Furnished | Pending | Not Confirmed |
Dec. 30, 2024 | Claim Delays | Automobile | Question of Fact; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Dec. 9, 2024 | Claim Delays | Automobile | Information Furnished; Policy Not In Force | Pending | Not Confirmed |
Nov. 14, 2024 | Claim Delays | Automobile | Question of Fact; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Nov. 7, 2024 | Claim Delays | Automobile | Additional Monies Received; Information Furnished | Pending | Not Confirmed |
Oct. 21, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished | Pending | Confirmed |
Oct. 17, 2024 | Other | Automobile | Information Furnished | Pending | Not Confirmed |
Oct. 16, 2024 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Oct. 10, 2024 | Claim Delays | Automobile | Question of Fact; Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Oct. 8, 2024 | Claim Delays | Automobile | Question of Fact; Additional Payment Expected | Pending | Not Confirmed |
Oct. 2, 2024 | Claim Delays | Automobile | Contract Language/Legal Issue; Information Furnished; Question of Fact | Pending | Not Confirmed |
Oct. 2, 2024 | Claim Delays | Automobile | Claim Settled; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Oct. 1, 2024 | Claim Delays | Automobile | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Sept. 30, 2024 | Claim Delays | Automobile | Company Position Upheld; Information Furnished; Question of Fact | Pending | Not Confirmed |