INDIAN HARBOR INSURANCE COMPANY

Evaluate Texas Auto Insurance by INDIAN HARBOR INSURANCE COMPANY

Compare with Others

Total Policies

12

(2023)

Total Complaints

9

2018-Present

Confirmed Complaints

3

2018-Present
2023: 0

Complaint Index

0.00

Resolution Time Distribution

2

Under 30 Days

0

30-60 Days

0

60-90 Days

7

Over 90 Days

Complaint Sources

Monthly Auto Insurance Complaint Trends

Auto Coverage Type Analysis

Coverage Type	Complaints	Resolution Time
Individual Private Pass	2	160.0 days
Business Auto	7	99.0 days
Truckers Policy	0	0.0 days
Other	0	0.0 days

Resolution Success Factors

What Makes a Successful Claim?

Complete documentation improves success rate by 40%
Early reporting (within 24 hours) speeds up resolution
Regular follow-up reduces resolution time by 25%
Written communication maintains better record

Best Practices

Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions

Date	Type	Coverage	Resolution	Time	Status
April 22, 2021	Claim Delays	Automobile	Contract Language/Legal Issue; Information Furnished; Question of Fact	Pending	Not Confirmed
March 7, 2020	Settlement	Automobile	Question of Fact	Pending	Not Confirmed
Feb. 13, 2020	Claim Delays	Automobile	Additional Payment Expected; Information Furnished	Pending	Not Confirmed
Feb. 11, 2020	Claim Delays	Automobile	Question of Fact; Additional Payment Expected	Pending	Confirmed
Aug. 1, 2019	Claim Denial	Automobile	Additional Payment Expected	Pending	Confirmed
July 12, 2019	Claim Delays	Automobile	Claim Settled; Additional Monies Received	Pending	Not Confirmed
July 9, 2019	Claim Delays	Automobile	Claim Settled	Pending	Not Confirmed
June 20, 2019	Settlement	Automobile	Question of Fact	Pending	Not Confirmed
March 28, 2019	Claim Delays	Automobile	Additional Monies Received	Pending	Confirmed

Quick Start

Use the search bar to find specific companies
Compare up to 3 companies side by side
Check resolution rates and confirmed complaints
Review complaint trends over time

Understanding Key Metrics

Resolution Rate

Percentage of complaints successfully resolved

Good: >80%
Average: 60-80%
Poor: <60%

Resolution Time

Average days to resolve complaints

Fast: <30 days
Moderate: 30-60 days
Slow: >60 days

Confirmed Complaints

Issues verified by Texas Department of Insurance
Lower percentage is better

Coverage Types Explained

Individual Private Pass (90.9%): Standard personal auto insurance
Business Auto (7%): Commercial vehicle coverage
Truckers Policy (1%): Specialized trucking coverage
Other (1.1%): Includes motorcycle, RV, and specialty vehicles

Common Complaint Types

Primary Issues

Claims Delays (32%)
Slow processing or response
Customer Service (28%)
Communication issues
Settlement Issues (16%)
Disputed amounts
Claim Denials (14%)
Coverage disputes

Resolution Factors

Documentation
Complete records improve success by 40%
Timing
Early reporting speeds resolution
Communication
Regular follow-up helps
Professional Help
When to involve an attorney

Using This Website

Search Features

Company name search
Coverage type filter
Resolution time filter
Sort by performance

Comparison Tool

Compare up to 3 companies
Side-by-side metrics
Visual charts
Trend analysis

Company Profiles

Detailed metrics
Resolution tracking
Coverage analysis
Recent complaints

Additional Resources

Official Resources

Help & Support

Last Updated: March 14, 2025

Information We May Collect

Usage Data

Companies compared and searched
Search queries and filters used
Pages viewed and features accessed
Comparisons

How We Use Your Information

Service Improvement

Enhance comparison features
Improve search functionality
Optimize user experience
Update complaint data

Analytics

Track popular companies
Analyze search patterns
Monitor site performance
Generate usage statistics

Cookies and Tracking

We do not store cookies or track users.

You can control cookie settings through your browser preferences.

Third-Party Services

We utilize the following third-party services:

Google Analytics for usage tracking
Google AdSense for advertising
CDN services for content delivery
Bootstrap for user interface

Data Protection

We protect your information through:

Secure HTTPS encryption
Regular security updates
Data minimization practices
No personal user information storage

Advertising

Our advertising practices:

We may display Google AdSense advertisements
Ads are based on your browsing behavior
You can opt-out of personalized ads
We don't share personal data with advertisers

Contact Information

For privacy-related questions:

Email: contact@autochecktexas.com

Data Source: All complaint data is sourced directly from the Texas Department of Insurance's public records and is updated periodically.

Accuracy

Accuracy of the calculated metrics is not guaranteed
These metrics do not make any claims about the reliability/customer experience of the insurance provider
Calculated metrics may not capture the nuances that is required to make a insurance decision. Please take the guidance of an experienced insurance consultant.

Data Interpretation

Complaint ratios are calculated based on available data and may not represent all customer experiences
Resolution times are averages and individual cases may vary significantly
Confirmed complaints are those verified by TDI investigation
Coverage distributions reflect only reported complaints, not total policies

Metrics and Calculations

Resolution rates include both "Additional Monies Received" ,"Premium Refunded", "Claim Settled","Corrective Action Taken" outcomes
Average resolution times exclude pending complaints
Performance scores are weighted based on multiple factors
Trend calculations use rolling 12-month periods

Important Notes

This website does not sell insurance products or receive compensation from insurance companies
Comparisons and rankings are based solely on complaint data analysis
Data may not be current or complete
We cannot verify the accuracy of individual complaint details

Not Legal or Insurance Advice

The information provided on this website is for informational purposes only and should not be construed as legal or insurance advice. Always consult with qualified professionals for advice specific to your situation.

Updates

Data is updated periodically from TDI records
Some information may be delayed or incomplete
Company names and structures may change over time
Historical data may not reflect current company practices

Advertising Disclosure

This website contains advertisements but maintains editorial independence. Advertisement placement does not influence our analysis or presentation of complaint data.

Consumer Notice: Insurance choices should not be based solely on complaint data. Consider coverage options, prices, and your specific needs when selecting an insurance provider.

Last updated: March 14, 2025