Indemnity Insurance Company of North America

Evaluate Texas Auto Insurance by Indemnity Insurance Company of North America

Compare with Others
Total Policies

633

(2024)
Total Complaints

24

2018-Present
Confirmed Complaints

1

2018-Present
2024: 0
Complaint Index

0.00

Resolution Time Distribution

10

Under 30 Days

8

30-60 Days

3

60-90 Days

3

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 3 11.0 days
Business Auto 15 42.0 days
Truckers Policy 6 57.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 29, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Confirmed
April 26, 2024 Claim Delays Automobile Information Furnished; Complaint Withdrawn Pending Not Confirmed
April 15, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Additional Payment Expected Pending Not Confirmed
March 4, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 6, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Jan. 30, 2024 Claim Delays Automobile Claim Settled Pending Not Confirmed
Dec. 12, 2023 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Nov. 13, 2023 Claim Delays Automobile Question of Fact; Company Position Upheld; Claim Settled Pending Not Confirmed
Oct. 16, 2023 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Oct. 11, 2023 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Aug. 21, 2023 Claim Delays Automobile Claim Settled; Question of Fact; Information Furnished Pending Not Confirmed
Aug. 21, 2023 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
July 19, 2023 Customer Service Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
June 20, 2023 Settlement Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
April 21, 2023 Other Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed