Houston General Insurance Exchange

Evaluate Texas Auto Insurance by Houston General Insurance Exchange

Compare with Others
Total Policies

None

(2023)
Total Complaints

16

2018-Present
Confirmed Complaints

4

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

2

Under 30 Days

7

30-60 Days

2

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 13 70.0 days
Business Auto 2 75.0 days
Truckers Policy 1 98.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 4, 2021 Claim Delays Automobile Failure to Timely Respond; Additional Payment Expected Pending Confirmed
Jan. 29, 2021 Premium Automobile Information Furnished; No Jurisdiction Pending Not Confirmed
Jan. 25, 2021 Claim Delays Automobile Information Furnished; Referred To Pending Not Confirmed
Oct. 26, 2020 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
Sept. 18, 2020 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
Sept. 17, 2020 Customer Service Automobile Contract Language/Legal Issue Pending Not Confirmed
Aug. 5, 2020 Claim Delays Automobile Information Furnished Pending Not Confirmed
July 28, 2020 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
July 27, 2020 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Confirmed
July 27, 2020 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
July 24, 2020 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
June 11, 2020 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
June 8, 2020 Other Automobile No Jurisdiction Pending Confirmed
March 16, 2020 Claim Denial Automobile Additional Payment Expected Pending Not Confirmed
March 4, 2020 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed