Houston General Insurance Exchange
Evaluate Texas Auto Insurance by Houston General Insurance Exchange
Total Policies
None
(2023)Total Complaints
16
2018-PresentConfirmed Complaints
4
2018-Present2023: None
Complaint Index
Resolution Time Distribution
2
Under 30 Days7
30-60 Days2
60-90 Days5
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 13 | 70.0 days |
Business Auto | 2 | 75.0 days |
Truckers Policy | 1 | 98.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
March 4, 2021 | Claim Delays | Automobile | Failure to Timely Respond; Additional Payment Expected | Pending | Confirmed |
Jan. 29, 2021 | Premium | Automobile | Information Furnished; No Jurisdiction | Pending | Not Confirmed |
Jan. 25, 2021 | Claim Delays | Automobile | Information Furnished; Referred To | Pending | Not Confirmed |
Oct. 26, 2020 | Claim Delays | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
Sept. 18, 2020 | Claim Delays | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
Sept. 17, 2020 | Customer Service | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
Aug. 5, 2020 | Claim Delays | Automobile | Information Furnished | Pending | Not Confirmed |
July 28, 2020 | Claim Delays | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
July 27, 2020 | Claim Delays | Automobile | Question of Fact; Additional Payment Expected | Pending | Confirmed |
July 27, 2020 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished | Pending | Not Confirmed |
July 24, 2020 | Claim Delays | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
June 11, 2020 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
June 8, 2020 | Other | Automobile | No Jurisdiction | Pending | Confirmed |
March 16, 2020 | Claim Denial | Automobile | Additional Payment Expected | Pending | Not Confirmed |
March 4, 2020 | Claim Delays | Automobile | Company Position Upheld; Information Furnished | Pending | Not Confirmed |