HORACE MANN INSURANCE COMPANY

Evaluate Texas Auto Insurance by HORACE MANN INSURANCE COMPANY

Total Policies

1,830

(2023)
Total Complaints

9

2018-Present
Confirmed Complaints

5

2018-Present
2023: 1
Complaint Index

9.69

Resolution Time Distribution

3

Under 30 Days

0

30-60 Days

2

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 8 83.0 days
Business Auto 1 103.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 2, 2023 Premium Automobile Failure to Timely Respond Pending Confirmed
June 16, 2021 Claim Delays Automobile Claim Settled Pending Not Confirmed
Oct. 13, 2020 Claim Denial Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Oct. 8, 2020 Premium Automobile Corrective Action Taken; Contract Language/Legal Issue; Premium Refunded Pending Confirmed
Nov. 12, 2019 Claim Delays Automobile Corrective Action Taken; Additional Monies Received Pending Confirmed
Aug. 20, 2018 Claim Denial Automobile Question of Fact; Entered Into Arbitration Pending Not Confirmed
June 25, 2018 Claim Delays Automobile Claim Settled Pending Confirmed
Jan. 9, 2018 Settlement Automobile Contract Language/Legal Issue Pending Not Confirmed
Jan. 3, 2018 Claim Delays Automobile Corrective Action Taken; Additional Monies Received; Claim Settled Pending Confirmed