HORACE MANN INSURANCE COMPANY
Evaluate Texas Auto Insurance by HORACE MANN INSURANCE COMPANY
Total Policies
1,830
(2023)Total Complaints
9
2018-PresentConfirmed Complaints
5
2018-Present2023: 1
Complaint Index
9.69
Resolution Time Distribution
3
Under 30 Days0
30-60 Days2
60-90 Days4
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 8 | 83.0 days |
Business Auto | 1 | 103.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Jan. 2, 2023 | Premium | Automobile | Failure to Timely Respond | Pending | Confirmed |
June 16, 2021 | Claim Delays | Automobile | Claim Settled | Pending | Not Confirmed |
Oct. 13, 2020 | Claim Denial | Automobile | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Oct. 8, 2020 | Premium | Automobile | Corrective Action Taken; Contract Language/Legal Issue; Premium Refunded | Pending | Confirmed |
Nov. 12, 2019 | Claim Delays | Automobile | Corrective Action Taken; Additional Monies Received | Pending | Confirmed |
Aug. 20, 2018 | Claim Denial | Automobile | Question of Fact; Entered Into Arbitration | Pending | Not Confirmed |
June 25, 2018 | Claim Delays | Automobile | Claim Settled | Pending | Confirmed |
Jan. 9, 2018 | Settlement | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 3, 2018 | Claim Delays | Automobile | Corrective Action Taken; Additional Monies Received; Claim Settled | Pending | Confirmed |