Home State County Mutual Insurance Company

Evaluate Texas Auto Insurance by Home State County Mutual Insurance Company

Compare with Others
Total Policies

350,473

(2024)
Total Complaints

2238

2018-Present
Confirmed Complaints

303

2018-Present
2024: 100
Complaint Index

2.68

Resolution Time Distribution

728

Under 30 Days

603

30-60 Days

518

60-90 Days

389

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2178 56.0 days
Business Auto 46 69.0 days
Truckers Policy 0 0.0 days
Other 14 62.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 13, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Confirmed
March 5, 2025 Customer Service Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
March 4, 2025 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 27, 2025 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Feb. 21, 2025 Settlement Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Confirmed
Feb. 18, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 14, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 11, 2025 Customer Service Automobile Claim Settled; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 11, 2025 Claim Delays Automobile Corrective Action Taken; Claim Settled; Contract Language/Legal Issue Pending Confirmed
Feb. 11, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
Feb. 7, 2025 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Feb. 7, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 5, 2025 Customer Service Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Jan. 28, 2025 Settlement Automobile Question of Fact; Claim Settled Pending Confirmed