Home State County Mutual Insurance Company

Evaluate Texas Auto Insurance by Home State County Mutual Insurance Company

Compare with Others
Total Policies

382,942

(2023)
Total Complaints

2202

2018-Present
Confirmed Complaints

291

2018-Present
2023: 37
Complaint Index

1.71

Resolution Time Distribution

721

Under 30 Days

601

30-60 Days

515

60-90 Days

365

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2144 56.0 days
Business Auto 45 68.0 days
Truckers Policy 0 0.0 days
Other 13 57.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 14, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 11, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 11, 2025 Customer Service Automobile Claim Settled; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Feb. 7, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Feb. 5, 2025 Customer Service Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Jan. 27, 2025 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 21, 2025 Claim Denial Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 13, 2025 Claim Delays Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Jan. 10, 2025 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Jan. 9, 2025 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Question of Fact Pending Not Confirmed
Jan. 7, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
Jan. 2, 2025 Premium Automobile Contract Language/Legal Issue; Question of Fact; Information Furnished Pending Not Confirmed
Dec. 27, 2024 Customer Service Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Dec. 18, 2024 Customer Service Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed