Home State County Mutual Insurance Company
Evaluate Texas Auto Insurance by Home State County Mutual Insurance Company
Total Policies
382,942
(2023)Total Complaints
2202
2018-PresentConfirmed Complaints
291
2018-Present2023: 37
Complaint Index
1.71
Resolution Time Distribution
721
Under 30 Days601
30-60 Days515
60-90 Days365
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 2144 | 56.0 days |
Business Auto | 45 | 68.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 13 | 57.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Feb. 14, 2025 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Feb. 11, 2025 | Claim Delays | Automobile | Question of Fact; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Feb. 11, 2025 | Customer Service | Automobile | Claim Settled; Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
Feb. 7, 2025 | Claim Delays | Automobile | Information Furnished; Question of Fact; Contract Language/Legal Issue | Pending | Not Confirmed |
Feb. 5, 2025 | Customer Service | Automobile | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Feb. 3, 2025 | Claim Delays | Automobile | Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 27, 2025 | Claim Delays | Automobile | Additional Payment Expected; Question of Fact; Information Furnished | Pending | Not Confirmed |
Jan. 21, 2025 | Claim Denial | Automobile | Company Position Upheld; Information Furnished | Pending | Not Confirmed |
Jan. 13, 2025 | Claim Delays | Automobile | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 10, 2025 | Claim Delays | Automobile | Question of Fact; Additional Payment Expected | Pending | Not Confirmed |
Jan. 9, 2025 | Claim Denial | Automobile | Contract Language/Legal Issue; Information Furnished; Question of Fact | Pending | Not Confirmed |
Jan. 7, 2025 | Claim Delays | Automobile | Information Furnished; Question of Fact; Additional Payment Expected | Pending | Not Confirmed |
Jan. 2, 2025 | Premium | Automobile | Contract Language/Legal Issue; Question of Fact; Information Furnished | Pending | Not Confirmed |
Dec. 27, 2024 | Customer Service | Automobile | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Dec. 18, 2024 | Customer Service | Automobile | Information Furnished; Question of Fact; Company Position Upheld | Pending | Not Confirmed |