Hallmark County Mutual Insurance Company

Evaluate Texas Auto Insurance by Hallmark County Mutual Insurance Company

Compare with Others
Total Policies

12,386

(2023)
Total Complaints

85

2018-Present
Confirmed Complaints

7

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

13

Under 30 Days

15

30-60 Days

14

60-90 Days

43

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 48 78.0 days
Business Auto 36 126.0 days
Truckers Policy 1 261.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 15, 2025 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed
Dec. 27, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Additional Payment Expected Pending Not Confirmed
Sept. 19, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Sept. 16, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Claim Settled Pending Confirmed
Sept. 9, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Aug. 26, 2024 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 15, 2024 Claim Delays Automobile Claim Settled Pending Not Confirmed
July 11, 2024 Claim Delays Automobile Information Furnished; Claim Settled; Question of Fact Pending Not Confirmed
June 17, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
May 23, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Claim Settled Pending Not Confirmed
May 20, 2024 Claim Delays Automobile Additional Monies Received; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
April 24, 2024 Customer Service Automobile Additional Payment Expected; Corrective Action Taken; Information Furnished Pending Confirmed
April 19, 2024 Other Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
April 17, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Feb. 14, 2024 Settlement Automobile Contract Language/Legal Issue; Additional Payment Expected; Information Furnished Pending Not Confirmed