Great West Casualty Company

Evaluate Texas Auto Insurance by Great West Casualty Company

Compare with Others
Total Policies

3,991

(2023)
Total Complaints

27

2018-Present
Confirmed Complaints

1

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

8

Under 30 Days

5

30-60 Days

8

60-90 Days

6

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 5 53.0 days
Business Auto 18 66.0 days
Truckers Policy 4 69.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Nov. 22, 2024 Other Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
May 24, 2024 Customer Service Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
April 30, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
April 1, 2024 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Jan. 19, 2024 Customer Service Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 20, 2023 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Nov. 27, 2023 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 9, 2023 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 7, 2023 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Information Furnished Pending Not Confirmed
May 4, 2023 Claim Denial Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 30, 2023 Claim Delays Automobile Policy Not In Force; Information Furnished Pending Not Confirmed
Nov. 30, 2022 Claim Delays Automobile Additional Payment Expected; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Nov. 19, 2021 Claim Delays Automobile Claim Settled Pending Not Confirmed
Oct. 29, 2021 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Oct. 8, 2021 Claim Denial Automobile Company Position Upheld; Question of Fact Pending Not Confirmed