Government Employees Insurance Company

Evaluate Texas Auto Insurance by Government Employees Insurance Company

Compare with Others
Total Policies

94,636

(2023)
Total Complaints

280

2018-Present
Confirmed Complaints

50

2018-Present
2023: 6
Complaint Index

1.12

Resolution Time Distribution

65

Under 30 Days

65

30-60 Days

62

60-90 Days

88

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 267 73.0 days
Business Auto 12 68.0 days
Truckers Policy 0 0.0 days
Other 1 42.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 8, 2024 Settlement Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 29, 2024 Claim Denial Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Aug. 9, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Monies Received Pending Confirmed
Aug. 1, 2024 Premium Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
July 29, 2024 Claim Denial Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
July 26, 2024 Premium Automobile Company Position Upheld; Premium Refunded; Contract Language/Legal Issue Pending Not Confirmed
July 8, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Claim Settled Pending Confirmed
June 18, 2024 Claim Denial Automobile Claim Settled; Corrective Action Taken; Contract Language/Legal Issue Pending Confirmed
June 13, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken; Information Furnished Pending Confirmed
May 24, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
May 20, 2024 Premium Automobile Information Furnished Pending Not Confirmed
April 24, 2024 Settlement Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
April 18, 2024 Claim Delays Automobile Claim Settled; Question of Fact; Information Furnished Pending Not Confirmed
April 11, 2024 Claim Delays Automobile Information Furnished; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
April 10, 2024 Customer Service Automobile Contract Language/Legal Issue; Additional Payment Expected; Information Furnished Pending Not Confirmed