GoAuto Insurance Company

Evaluate Texas Auto Insurance by GoAuto Insurance Company

Compare with Others
Total Policies

21,420

(2023)
Total Complaints

72

2018-Present
Confirmed Complaints

18

2018-Present
2023: 3
Complaint Index

2.48

Resolution Time Distribution

19

Under 30 Days

22

30-60 Days

21

60-90 Days

10

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 71 57.0 days
Business Auto 1 22.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 27, 2025 Other Automobile Corrective Action Taken; Additional Payment Expected; Failure to Timely Respond Pending Confirmed
Jan. 16, 2025 Claim Delays Automobile Claim Settled; Question of Fact; Company Position Upheld Pending Not Confirmed
Jan. 2, 2025 Claim Delays Automobile Additional Monies Received; Information Furnished; Corrective Action Taken Pending Confirmed
Dec. 30, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Dec. 23, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken Pending Confirmed
Dec. 23, 2024 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Dec. 12, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed
Dec. 3, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Nov. 19, 2024 Customer Service Automobile Information Furnished; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Nov. 18, 2024 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Nov. 12, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld; Policy Not In Force Pending Not Confirmed
Nov. 4, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 10, 2024 Customer Service Automobile Additional Payment Expected; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
Oct. 9, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Sept. 27, 2024 Settlement Automobile Contract Language/Legal Issue; Information Furnished; Additional Payment Expected Pending Not Confirmed