Germania Select Insurance Company

Evaluate Texas Auto Insurance by Germania Select Insurance Company

Compare with Others
Total Policies

69,395

(2024)
Total Complaints

143

2018-Present
Confirmed Complaints

14

2018-Present
2024: 2
Complaint Index

0.27

Resolution Time Distribution

41

Under 30 Days

32

30-60 Days

35

60-90 Days

35

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 139 69.0 days
Business Auto 2 57.0 days
Truckers Policy 0 0.0 days
Other 2 115.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 25, 2024 Customer Service Automobile Information Furnished; Additional Monies Received; Corrective Action Taken Pending Confirmed
Aug. 20, 2024 Customer Service Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 20, 2024 Customer Service Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
July 10, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
July 8, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
May 20, 2024 Claim Delays Automobile Information Furnished Pending Not Confirmed
April 11, 2024 Claim Delays Automobile Information Furnished Pending Not Confirmed
April 11, 2024 Settlement Automobile Information Furnished; Claim Settled Pending Not Confirmed
March 8, 2024 Settlement Automobile Additional Payment Expected; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 26, 2024 Customer Service Automobile Claim Settled; Corrective Action Taken; Contract Language/Legal Issue Pending Confirmed
Feb. 20, 2024 Claim Delays Automobile Additional Payment Expected; Additional Monies Received; Information Furnished Pending Not Confirmed
Feb. 16, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Feb. 13, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Feb. 2, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Jan. 18, 2024 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed