General Insurance Company of America

Evaluate Texas Auto Insurance by General Insurance Company of America

Compare with Others
Total Policies

1,715

(2023)
Total Complaints

12

2018-Present
Confirmed Complaints

5

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

2

Under 30 Days

4

30-60 Days

1

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 12 75.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 8, 2024 Claim Delays Automobile Additional Monies Received; Corrective Action Taken; Question of Fact Pending Confirmed
Jan. 31, 2022 Settlement Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Sept. 21, 2021 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Feb. 9, 2021 Claim Delays Automobile Claim Settled Pending Not Confirmed
Aug. 28, 2020 Customer Service Automobile Question of Fact Pending Not Confirmed
Dec. 9, 2019 Customer Service Automobile Question of Fact; Additional Monies Received; Contract Language/Legal Issue Pending Confirmed
March 29, 2019 Premium Automobile Contract Language/Legal Issue Pending Not Confirmed
Feb. 4, 2019 Claim Delays Automobile Question of Fact Pending Confirmed
Jan. 7, 2019 Claim Delays Automobile Additional Payment Expected Pending Confirmed
Nov. 26, 2018 Claim Delays Automobile Question of Fact Pending Not Confirmed
July 30, 2018 Premium Automobile Contract Language/Legal Issue Pending Not Confirmed
June 12, 2018 Claim Delays Automobile Additional Monies Received Pending Confirmed