General Automobile Insurance Company, Inc., The

Evaluate Texas Auto Insurance by General Automobile Insurance Company, Inc., The

Compare with Others
Total Policies

612

(2023)
Total Complaints

31

2018-Present
Confirmed Complaints

4

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

4

Under 30 Days

4

30-60 Days

9

60-90 Days

14

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 31 87.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
June 4, 2024 Claim Delays Automobile Complaint Withdrawn Pending Not Confirmed
April 9, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 4, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Sept. 13, 2023 Settlement Automobile Question of Fact; Claim Settled Pending Not Confirmed
April 3, 2023 Settlement Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
May 17, 2021 Claim Denial Automobile Claim Settled Pending Not Confirmed
March 26, 2020 Claim Delays Automobile Question of Fact; Insufficient Information Pending Not Confirmed
Feb. 13, 2020 Premium Automobile Contract Language/Legal Issue Pending Not Confirmed
Jan. 23, 2020 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
Jan. 16, 2020 Customer Service Automobile Question of Fact Pending Not Confirmed
Dec. 12, 2019 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Dec. 4, 2019 Claim Denial Automobile Contract Language/Legal Issue; Question of Fact; Information Furnished Pending Not Confirmed
Dec. 3, 2019 Claim Delays Automobile Claim Settled; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Sept. 11, 2019 Other Automobile Information Furnished Pending Not Confirmed
Aug. 26, 2019 Customer Service Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed