GEICO Texas County Mutual Insurance Company

Evaluate Texas Auto Insurance by GEICO Texas County Mutual Insurance Company

Compare with Others
Total Policies

583,727

(2024)
Total Complaints

568

2018-Present
Confirmed Complaints

69

2018-Present
2024: 27
Complaint Index

0.43

Resolution Time Distribution

95

Under 30 Days

199

30-60 Days

179

60-90 Days

95

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 549 65.0 days
Business Auto 14 63.0 days
Truckers Policy 3 37.0 days
Other 2 66.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 28, 2025 Claim Delays Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Not Confirmed
Feb. 14, 2025 Customer Service Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Feb. 10, 2025 Premium Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Feb. 5, 2025 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Feb. 4, 2025 Premium Automobile Premium Refunded; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 3, 2025 Claim Denial Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 29, 2025 Customer Service Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Jan. 27, 2025 Premium Automobile Premium Refunded; Corrective Action Taken; Information Furnished Pending Confirmed
Jan. 22, 2025 Claim Delays Automobile Additional Payment Expected; Claim Settled; Corrective Action Taken Pending Confirmed
Jan. 22, 2025 Customer Service Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
Jan. 21, 2025 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Confirmed
Jan. 14, 2025 Premium Automobile Contract Language/Legal Issue; Information Furnished; Premium Refunded Pending Not Confirmed
Jan. 7, 2025 Premium Automobile Information Furnished; Corrective Action Taken; Premium Refunded Pending Confirmed
Jan. 7, 2025 Claim Denial Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
Jan. 7, 2025 Customer Service Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed