GEICO Secure Insurance Company

Evaluate Texas Auto Insurance by GEICO Secure Insurance Company

Compare with Others
Total Policies

1,595

(2023)
Total Complaints

22

2018-Present
Confirmed Complaints

4

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

6

Under 30 Days

4

30-60 Days

3

60-90 Days

9

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 21 80.0 days
Business Auto 1 26.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Aug. 27, 2024 Claim Denial Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
Aug. 1, 2024 Settlement Automobile Question of Fact; Information Furnished Pending Not Confirmed
April 10, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
March 26, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished; Additional Payment Expected Pending Not Confirmed
March 13, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
March 6, 2024 Customer Service Automobile Claim Settled Pending Confirmed
Jan. 19, 2024 Customer Service Automobile Claim Settled; Corrective Action Taken Pending Confirmed
Oct. 25, 2023 Settlement Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
March 6, 2023 Claim Delays Automobile No Jurisdiction Pending Not Confirmed
Nov. 28, 2022 Premium Automobile Information Furnished; Corrective Action Taken Pending Not Confirmed
Nov. 16, 2020 Claim Delays Automobile Question of Fact Pending Not Confirmed
July 29, 2019 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed
May 6, 2019 Settlement Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
March 18, 2019 Claim Denial Automobile Policy Not In Force; Contract Language/Legal Issue Pending Not Confirmed
Dec. 28, 2018 Customer Service Automobile Contract Language/Legal Issue Pending Not Confirmed