GEICO Secure Insurance Company
Evaluate Texas Auto Insurance by GEICO Secure Insurance Company
Total Policies
1,595
(2023)Total Complaints
22
2018-PresentConfirmed Complaints
4
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
6
Under 30 Days4
30-60 Days3
60-90 Days9
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 21 | 80.0 days |
Business Auto | 1 | 26.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Aug. 27, 2024 | Claim Denial | Automobile | Corrective Action Taken; Claim Settled; Information Furnished | Pending | Confirmed |
Aug. 1, 2024 | Settlement | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
April 10, 2024 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
March 26, 2024 | Claim Delays | Automobile | Additional Monies Received; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
March 13, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished; Question of Fact | Pending | Not Confirmed |
March 6, 2024 | Customer Service | Automobile | Claim Settled | Pending | Confirmed |
Jan. 19, 2024 | Customer Service | Automobile | Claim Settled; Corrective Action Taken | Pending | Confirmed |
Oct. 25, 2023 | Settlement | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
March 6, 2023 | Claim Delays | Automobile | No Jurisdiction | Pending | Not Confirmed |
Nov. 28, 2022 | Premium | Automobile | Information Furnished; Corrective Action Taken | Pending | Not Confirmed |
Nov. 16, 2020 | Claim Delays | Automobile | Question of Fact | Pending | Not Confirmed |
July 29, 2019 | Claim Delays | Automobile | Additional Monies Received; Claim Settled | Pending | Not Confirmed |
May 6, 2019 | Settlement | Automobile | Contract Language/Legal Issue; Question of Fact | Pending | Not Confirmed |
March 18, 2019 | Claim Denial | Automobile | Policy Not In Force; Contract Language/Legal Issue | Pending | Not Confirmed |
Dec. 28, 2018 | Customer Service | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |