GEICO Indemnity Company

Evaluate Texas Auto Insurance by GEICO Indemnity Company

Compare with Others
Total Policies

83,472

(2023)
Total Complaints

89

2018-Present
Confirmed Complaints

12

2018-Present
2023: 2
Complaint Index

0.43

Resolution Time Distribution

23

Under 30 Days

19

30-60 Days

21

60-90 Days

26

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 60 74.0 days
Business Auto 4 94.0 days
Truckers Policy 0 0.0 days
Other 25 61.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 26, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Sept. 23, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
Sept. 9, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Sept. 3, 2024 Customer Service Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
March 25, 2024 Customer Service Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 29, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Nov. 28, 2023 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Sept. 18, 2023 Premium Automobile Information Furnished; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Sept. 13, 2023 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Sept. 12, 2023 Other Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 25, 2023 Customer Service Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
May 19, 2023 Premium Automobile Information Furnished Pending Not Confirmed
April 27, 2023 Premium Automobile No Jurisdiction Pending Not Confirmed
April 26, 2023 Claim Delays Automobile Information Furnished; Additional Monies Received; Contract Language/Legal Issue Pending Not Confirmed
March 3, 2023 Claim Delays Automobile Claim Settled; Corrective Action Taken Pending Confirmed