GEICO General Insurance Company

Evaluate Texas Auto Insurance by GEICO General Insurance Company

Compare with Others
Total Policies

8,397

(2023)
Total Complaints

45

2018-Present
Confirmed Complaints

5

2018-Present
2023: 1
Complaint Index

2.11

Resolution Time Distribution

11

Under 30 Days

14

30-60 Days

11

60-90 Days

9

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 44 63.0 days
Business Auto 1 47.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 16, 2024 Claim Denial Automobile Question of Fact; Information Furnished Pending Not Confirmed
June 25, 2024 Customer Service Automobile Claim Settled; Information Furnished; Company Position Upheld Pending Not Confirmed
June 3, 2024 Claim Delays Automobile Claim Settled; Additional Monies Received; Information Furnished Pending Not Confirmed
May 30, 2024 Premium Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
March 14, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Jan. 17, 2024 Claim Delays Automobile Question of Fact Pending Not Confirmed
Oct. 27, 2023 Other Automobile Contract Language/Legal Issue; Information Furnished; Corrective Action Taken Pending Confirmed
Aug. 10, 2023 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
June 1, 2023 Customer Service Automobile Additional Monies Received; Corrective Action Taken Pending Not Confirmed
Jan. 27, 2023 Claim Denial Automobile Claim Settled; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Nov. 7, 2022 Claim Delays Automobile Claim Settled; Additional Monies Received Pending Not Confirmed
Nov. 7, 2022 Claim Delays Automobile Claim Settled; Question of Fact; Additional Monies Received Pending Not Confirmed
Sept. 14, 2022 Claim Delays Automobile Information Furnished; Claim Settled; Question of Fact Pending Not Confirmed
July 21, 2022 Settlement Automobile Claim Settled; Additional Monies Received Pending Not Confirmed
July 8, 2022 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed