GEICO County Mutual Insurance Company

Evaluate Texas Auto Insurance by GEICO County Mutual Insurance Company

Compare with Others
Total Policies

390,583

(2024)
Total Complaints

2643

2018-Present
Confirmed Complaints

289

2018-Present
2024: 25
Complaint Index

0.60

Resolution Time Distribution

744

Under 30 Days

688

30-60 Days

608

60-90 Days

603

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2577 64.0 days
Business Auto 39 73.0 days
Truckers Policy 0 0.0 days
Other 27 60.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 3, 2025 Premium Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Feb. 24, 2025 Claim Delays Automobile Information Furnished; Additional Monies Received; Question of Fact Pending Not Confirmed
Feb. 11, 2025 Premium Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 10, 2025 Other Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Feb. 10, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 7, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Claim Settled Pending Not Confirmed
Jan. 29, 2025 Claim Delays Automobile No Jurisdiction; Record Only Pending Not Confirmed
Jan. 24, 2025 Customer Service Automobile Information Furnished; Additional Monies Received; Corrective Action Taken Pending Confirmed
Jan. 23, 2025 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 14, 2025 Claim Delays Automobile Corrective Action Taken; Claim Settled; Contract Language/Legal Issue Pending Confirmed
Jan. 9, 2025 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Jan. 9, 2025 Premium Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 7, 2025 Other Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 6, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Dec. 27, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Confirmed