GEICO County Mutual Insurance Company

Evaluate Texas Auto Insurance by GEICO County Mutual Insurance Company

Compare with Others
Total Policies

516,570

(2023)
Total Complaints

2633

2018-Present
Confirmed Complaints

286

2018-Present
2023: 17
Complaint Index

0.58

Resolution Time Distribution

741

Under 30 Days

687

30-60 Days

605

60-90 Days

600

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2567 64.0 days
Business Auto 39 73.0 days
Truckers Policy 0 0.0 days
Other 27 60.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 11, 2025 Premium Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 10, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 7, 2025 Claim Delays Automobile Claim Settled; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 29, 2025 Claim Delays Automobile No Jurisdiction; Record Only Pending Not Confirmed
Jan. 23, 2025 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 14, 2025 Claim Delays Automobile Corrective Action Taken; Contract Language/Legal Issue; Claim Settled Pending Confirmed
Jan. 9, 2025 Premium Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Dec. 27, 2024 Customer Service Automobile Question of Fact; Company Position Upheld Pending Not Confirmed
Dec. 27, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Confirmed
Dec. 27, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 17, 2024 Other Automobile Insufficient Information Pending Not Confirmed
Dec. 13, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Dec. 4, 2024 Settlement Automobile Information Furnished; Question of Fact Pending Not Confirmed
Dec. 4, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Dec. 2, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed