GEICO County Mutual Insurance Company
Evaluate Texas Auto Insurance by GEICO County Mutual Insurance Company
Total Policies
516,570
(2023)Total Complaints
2633
2018-PresentConfirmed Complaints
286
2018-Present2023: 17
Complaint Index
0.58
Resolution Time Distribution
741
Under 30 Days687
30-60 Days605
60-90 Days600
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 2567 | 64.0 days |
Business Auto | 39 | 73.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 27 | 60.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Feb. 11, 2025 | Premium | Automobile | Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
Feb. 10, 2025 | Claim Delays | Automobile | Company Position Upheld; Question of Fact; Information Furnished | Pending | Not Confirmed |
Feb. 7, 2025 | Claim Delays | Automobile | Claim Settled; Question of Fact; Information Furnished | Pending | Not Confirmed |
Jan. 29, 2025 | Claim Delays | Automobile | No Jurisdiction; Record Only | Pending | Not Confirmed |
Jan. 23, 2025 | Customer Service | Automobile | Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Jan. 14, 2025 | Claim Delays | Automobile | Corrective Action Taken; Contract Language/Legal Issue; Claim Settled | Pending | Confirmed |
Jan. 9, 2025 | Premium | Automobile | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Dec. 27, 2024 | Customer Service | Automobile | Question of Fact; Company Position Upheld | Pending | Not Confirmed |
Dec. 27, 2024 | Claim Delays | Automobile | Additional Monies Received; Information Furnished | Pending | Confirmed |
Dec. 27, 2024 | Customer Service | Automobile | Company Position Upheld; Information Furnished | Pending | Not Confirmed |
Dec. 17, 2024 | Other | Automobile | Insufficient Information | Pending | Not Confirmed |
Dec. 13, 2024 | Claim Delays | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |
Dec. 4, 2024 | Settlement | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Dec. 4, 2024 | Customer Service | Automobile | Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
Dec. 2, 2024 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |