GEICO Casualty Company

Evaluate Texas Auto Insurance by GEICO Casualty Company

Compare with Others
Total Policies

None

(2023)
Total Complaints

23

2018-Present
Confirmed Complaints

2

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

5

Under 30 Days

6

30-60 Days

4

60-90 Days

8

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 23 78.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
June 19, 2024 Settlement Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
June 7, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
April 4, 2024 Settlement Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
April 24, 2023 Premium Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 23, 2023 Settlement Automobile Information Furnished Pending Not Confirmed
Nov. 21, 2022 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Sept. 26, 2022 Settlement Automobile Information Furnished; Question of Fact; Claim Settled Pending Not Confirmed
July 11, 2022 Customer Service Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Sept. 14, 2021 Claim Delays Automobile Claim Settled; Additional Monies Received Pending Not Confirmed
Sept. 14, 2020 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
July 6, 2020 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
July 1, 2020 Claim Delays Automobile Question of Fact Pending Not Confirmed
Feb. 25, 2020 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Confirmed
Dec. 11, 2019 Claim Denial Automobile Question of Fact; Company Position Upheld Pending Not Confirmed
Nov. 21, 2019 Customer Service Automobile Question of Fact; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed