Gateway Insurance Company

Evaluate Texas Auto Insurance by Gateway Insurance Company

Compare with Others
Total Policies

1,107

(2023)
Total Complaints

155

2018-Present
Confirmed Complaints

20

2018-Present
2023: 12
Complaint Index

192.30

Resolution Time Distribution

46

Under 30 Days

59

30-60 Days

42

60-90 Days

8

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 141 43.0 days
Business Auto 13 73.0 days
Truckers Policy 1 63.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 23, 2025 Customer Service Automobile Insufficient Information Pending Not Confirmed
Nov. 26, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
May 21, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
May 17, 2024 Customer Service Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
March 1, 2024 Customer Service Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Feb. 23, 2024 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Question of Fact Pending Confirmed
Feb. 12, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Feb. 8, 2024 Claim Denial Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 1, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Dec. 22, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Dec. 14, 2023 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
Dec. 13, 2023 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Nov. 27, 2023 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Nov. 15, 2023 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Nov. 8, 2023 Claim Delays Automobile Company Position Upheld; Additional Payment Expected; Corrective Action Taken Pending Confirmed