GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY

Evaluate Texas Auto Insurance by GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY

Compare with Others
Total Policies

175,693

(2023)
Total Complaints

430

2018-Present
Confirmed Complaints

116

2018-Present
2023: 21
Complaint Index

2.12

Resolution Time Distribution

93

Under 30 Days

126

30-60 Days

104

60-90 Days

107

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 423 67.0 days
Business Auto 3 70.0 days
Truckers Policy 0 0.0 days
Other 4 70.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 30, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Dec. 13, 2024 Customer Service Automobile Additional Payment Expected; Question of Fact; Additional Monies Received Pending Not Confirmed
Dec. 10, 2024 Customer Service Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Dec. 5, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Confirmed
Dec. 4, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken Pending Confirmed
Dec. 3, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 20, 2024 Customer Service Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Nov. 7, 2024 Claim Delays Automobile Corrective Action Taken; Additional Payment Expected; Information Furnished Pending Confirmed
Nov. 6, 2024 Customer Service Automobile Information Furnished; Question of Fact Pending Not Confirmed
Oct. 30, 2024 Customer Service Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 21, 2024 Customer Service Automobile Contract Language/Legal Issue; Corrective Action Taken; Information Furnished Pending Confirmed
Oct. 16, 2024 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Oct. 14, 2024 Claim Delays Automobile Information Furnished; Claim Settled; Corrective Action Taken Pending Confirmed
Oct. 7, 2024 Customer Service Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Oct. 4, 2024 Settlement Automobile Corrective Action Taken; Question of Fact; Contract Language/Legal Issue Pending Confirmed