GALLAGHER BASSETT SERVICES, INC.
Evaluate Texas Auto Insurance by GALLAGHER BASSETT SERVICES, INC.
Total Policies
None
(2023)Total Complaints
30
2018-PresentConfirmed Complaints
4
2018-Present2023: None
Complaint Index
Resolution Time Distribution
12
Under 30 Days3
30-60 Days2
60-90 Days13
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 8 | 28.0 days |
Business Auto | 21 | 73.0 days |
Truckers Policy | 1 | 239.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Nov. 21, 2024 | Claim Delays | Automobile | Claim Settled | Pending | Confirmed |
Oct. 3, 2024 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Sept. 27, 2024 | Claim Delays | Automobile | Question of Fact; Claim Settled | Pending | Not Confirmed |
Aug. 9, 2024 | Settlement | Automobile | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
July 23, 2024 | Claim Delays | Automobile | Question of Fact; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
July 9, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished; Question of Fact | Pending | Not Confirmed |
July 9, 2024 | Claim Delays | Automobile | Contract Language/Legal Issue; Information Furnished; Claim Settled | Pending | Confirmed |
March 20, 2024 | Claim Delays | Automobile | Record Only | Pending | Not Confirmed |
Feb. 21, 2024 | Claim Delays | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |
Oct. 10, 2023 | Settlement | Automobile | Question of Fact; Additional Monies Received | Pending | Not Confirmed |
Aug. 22, 2023 | Claim Delays | Automobile | Question of Fact; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Aug. 21, 2023 | Claim Delays | Automobile | Question of Fact; Claim Settled | Pending | Not Confirmed |
Aug. 7, 2023 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
July 6, 2023 | Claim Delays | Automobile | Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
June 9, 2023 | Claim Delays | Automobile | Information Furnished | Pending | Not Confirmed |