FREEWAY INSURANCE SERVICES OF TEXAS, INC.

Evaluate Texas Auto Insurance by FREEWAY INSURANCE SERVICES OF TEXAS, INC.

Compare with Others
Total Policies

None

(2023)
Total Complaints

41

2018-Present
Confirmed Complaints

6

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

8

Under 30 Days

8

30-60 Days

7

60-90 Days

18

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 40 95.0 days
Business Auto 1 66.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
July 14, 2023 Other Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
March 8, 2022 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
March 7, 2022 Other Automobile Information Furnished; Question of Fact Pending Not Confirmed
Dec. 16, 2021 Premium Automobile Information Furnished; Insufficient Information Pending Not Confirmed
Oct. 1, 2021 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Sept. 27, 2021 Other Automobile Question of Fact Pending Not Confirmed
Sept. 3, 2021 Customer Service Automobile Information Furnished Pending Not Confirmed
Aug. 11, 2021 Other Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
June 9, 2021 Other Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
May 5, 2021 Other Automobile Question of Fact Pending Not Confirmed
Feb. 11, 2021 Premium Automobile Premium Refunded; Question of Fact Pending Not Confirmed
Dec. 17, 2020 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Oct. 27, 2020 Premium Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Oct. 20, 2020 Other Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Sept. 24, 2020 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed