FREEWAY INSURANCE SERVICES AMERICA, LLC
Evaluate Texas Auto Insurance by FREEWAY INSURANCE SERVICES AMERICA, LLC
Total Policies
None
(2023)Total Complaints
33
2018-PresentConfirmed Complaints
14
2018-Present2023: None
Complaint Index
Resolution Time Distribution
3
Under 30 Days12
30-60 Days13
60-90 Days5
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 33 | 63.0 days |
Business Auto | 0 | 0.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
July 11, 2024 | Other | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
June 21, 2024 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue; Question of Fact | Pending | Not Confirmed |
June 5, 2024 | Premium | Automobile | Information Furnished; Corrective Action Taken | Pending | Confirmed |
May 16, 2024 | Claim Delays | Automobile | Premium Refunded; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
May 10, 2024 | Claim Delays | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
May 1, 2024 | Other | Automobile | Contract Language/Legal Issue; Information Furnished | Pending | Confirmed |
April 25, 2024 | Other | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
April 11, 2024 | Other | Automobile | Information Furnished; Corrective Action Taken | Pending | Confirmed |
April 4, 2024 | Other | Automobile | Question of Fact | Pending | Not Confirmed |
March 6, 2024 | Premium | Automobile | Information Furnished; Additional Monies Received | Pending | Not Confirmed |
Feb. 21, 2024 | Claim Delays | Automobile | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 11, 2024 | Premium | Automobile | Information Furnished; Corrective Action Taken; Premium Refunded | Pending | Confirmed |
Aug. 29, 2023 | Premium | Automobile | Premium Refunded; Information Furnished | Pending | Confirmed |
June 19, 2023 | Claim Delays | Automobile | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | Pending | Not Confirmed |
May 10, 2023 | Other | Automobile | Failure to Timely Respond | Pending | Confirmed |