FREEWAY INSURANCE SERVICES AMERICA, LLC

Evaluate Texas Auto Insurance by FREEWAY INSURANCE SERVICES AMERICA, LLC

Compare with Others
Total Policies

None

(2023)
Total Complaints

33

2018-Present
Confirmed Complaints

14

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

3

Under 30 Days

12

30-60 Days

13

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 33 63.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
July 11, 2024 Other Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
June 21, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
June 5, 2024 Premium Automobile Information Furnished; Corrective Action Taken Pending Confirmed
May 16, 2024 Claim Delays Automobile Premium Refunded; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
May 10, 2024 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
May 1, 2024 Other Automobile Contract Language/Legal Issue; Information Furnished Pending Confirmed
April 25, 2024 Other Automobile Question of Fact; Information Furnished Pending Not Confirmed
April 11, 2024 Other Automobile Information Furnished; Corrective Action Taken Pending Confirmed
April 4, 2024 Other Automobile Question of Fact Pending Not Confirmed
March 6, 2024 Premium Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
Feb. 21, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Jan. 11, 2024 Premium Automobile Information Furnished; Corrective Action Taken; Premium Refunded Pending Confirmed
Aug. 29, 2023 Premium Automobile Premium Refunded; Information Furnished Pending Confirmed
June 19, 2023 Claim Delays Automobile Company Position Upheld; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
May 10, 2023 Other Automobile Failure to Timely Respond Pending Confirmed