First Chicago Insurance Company

Evaluate Texas Auto Insurance by First Chicago Insurance Company

Compare with Others
Total Policies

14,691

(2023)
Total Complaints

667

2018-Present
Confirmed Complaints

65

2018-Present
2023: 36
Complaint Index

43.47

Resolution Time Distribution

262

Under 30 Days

181

30-60 Days

201

60-90 Days

23

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 656 43.0 days
Business Auto 11 40.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 13, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Dec. 5, 2024 Claim Delays Automobile Claim Settled; Question of Fact; Contract Language/Legal Issue Pending Confirmed
Dec. 4, 2024 Claim Delays Automobile Question of Fact; Additional Monies Received; Information Furnished Pending Not Confirmed
Nov. 19, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Oct. 21, 2024 Claim Delays Automobile Question of Fact; Additional Monies Received; Additional Payment Expected Pending Not Confirmed
Oct. 9, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 7, 2024 Other Automobile Additional Payment Expected; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Sept. 25, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Sept. 6, 2024 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Sept. 4, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
Aug. 23, 2024 Claim Delays Automobile Question of Fact; Information Furnished Pending Confirmed
Aug. 20, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Aug. 19, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Aug. 19, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
Aug. 19, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed