First Acceptance Insurance Company, Inc.
Evaluate Texas Auto Insurance by First Acceptance Insurance Company, Inc.
Total Policies
2,508
(2023)Total Complaints
27
2018-PresentConfirmed Complaints
2
2018-Present2023: 1
Complaint Index
7.07
Resolution Time Distribution
11
Under 30 Days7
30-60 Days5
60-90 Days4
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 27 | 47.0 days |
Business Auto | 0 | 0.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Sept. 30, 2024 | Claim Delays | Automobile | Question of Fact; Claim Settled; Corrective Action Taken | Pending | Confirmed |
July 10, 2024 | Claim Delays | Automobile | Question of Fact; Contract Language/Legal Issue; Additional Monies Received | Pending | Not Confirmed |
April 5, 2024 | Claim Delays | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
Jan. 9, 2024 | Claim Delays | Automobile | Claim Settled; Information Furnished; Question of Fact | Pending | Not Confirmed |
Dec. 22, 2023 | Claim Denial | Automobile | Question of Fact; Contract Language/Legal Issue | Pending | Not Confirmed |
Dec. 18, 2023 | Claim Delays | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |
Nov. 30, 2023 | Claim Denial | Automobile | Information Furnished; Question of Fact; Company Position Upheld | Pending | Not Confirmed |
Sept. 25, 2023 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
July 7, 2023 | Claim Delays | Automobile | Additional Monies Received; Question of Fact; Additional Payment Expected | Pending | Not Confirmed |
May 20, 2023 | Claim Denial | Automobile | Question of Fact; Additional Payment Expected | Pending | Not Confirmed |
March 31, 2023 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished; Question of Fact | Pending | Not Confirmed |
March 24, 2023 | Claim Delays | Automobile | Question of Fact; Information Furnished; Claim Settled | Pending | Confirmed |
March 22, 2023 | Other | Automobile | Question of Fact | Pending | Not Confirmed |
March 1, 2023 | Claim Delays | Automobile | Claim Settled | Pending | Not Confirmed |
July 27, 2022 | Claim Delays | Automobile | Question of Fact; Claim Settled; Information Furnished | Pending | Not Confirmed |