First Acceptance Insurance Company, Inc.

Evaluate Texas Auto Insurance by First Acceptance Insurance Company, Inc.

Compare with Others
Total Policies

2,508

(2023)
Total Complaints

27

2018-Present
Confirmed Complaints

2

2018-Present
2023: 1
Complaint Index

7.07

Resolution Time Distribution

11

Under 30 Days

7

30-60 Days

5

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 27 47.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 30, 2024 Claim Delays Automobile Question of Fact; Claim Settled; Corrective Action Taken Pending Confirmed
July 10, 2024 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Monies Received Pending Not Confirmed
April 5, 2024 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Jan. 9, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 22, 2023 Claim Denial Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Dec. 18, 2023 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Nov. 30, 2023 Claim Denial Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Sept. 25, 2023 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
July 7, 2023 Claim Delays Automobile Additional Monies Received; Question of Fact; Additional Payment Expected Pending Not Confirmed
May 20, 2023 Claim Denial Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
March 31, 2023 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
March 24, 2023 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Confirmed
March 22, 2023 Other Automobile Question of Fact Pending Not Confirmed
March 1, 2023 Claim Delays Automobile Claim Settled Pending Not Confirmed
July 27, 2022 Claim Delays Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed