FCCI INSURANCE COMPANY

Evaluate Texas Auto Insurance by FCCI INSURANCE COMPANY

Compare with Others
Total Policies

569

(2023)
Total Complaints

9

2018-Present
Confirmed Complaints

1

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

0

Under 30 Days

2

30-60 Days

4

60-90 Days

3

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1 102.0 days
Business Auto 8 81.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Aug. 1, 2024 Customer Service Automobile Information Furnished; Claim Settled Pending Not Confirmed
Feb. 15, 2023 Settlement Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Jan. 3, 2023 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Nov. 10, 2022 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
June 22, 2022 Claim Delays Automobile Question of Fact; Additional Monies Received; Contract Language/Legal Issue Pending Not Confirmed
March 16, 2020 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
June 24, 2019 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
April 22, 2019 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed
Dec. 28, 2018 Claim Delays Automobile Question of Fact Pending Confirmed