FCCI INSURANCE COMPANY
Evaluate Texas Auto Insurance by FCCI INSURANCE COMPANY
Total Policies
569
(2023)Total Complaints
9
2018-PresentConfirmed Complaints
1
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
0
Under 30 Days2
30-60 Days4
60-90 Days3
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 1 | 102.0 days |
Business Auto | 8 | 81.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Aug. 1, 2024 | Customer Service | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |
Feb. 15, 2023 | Settlement | Automobile | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Jan. 3, 2023 | Claim Delays | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
Nov. 10, 2022 | Claim Delays | Automobile | Question of Fact; Additional Payment Expected; Information Furnished | Pending | Not Confirmed |
June 22, 2022 | Claim Delays | Automobile | Question of Fact; Additional Monies Received; Contract Language/Legal Issue | Pending | Not Confirmed |
March 16, 2020 | Claim Delays | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
June 24, 2019 | Claim Delays | Automobile | Question of Fact; Contract Language/Legal Issue | Pending | Not Confirmed |
April 22, 2019 | Claim Delays | Automobile | Additional Payment Expected | Pending | Not Confirmed |
Dec. 28, 2018 | Claim Delays | Automobile | Question of Fact | Pending | Confirmed |