Farmers Texas County Mutual Insurance Company

Evaluate Texas Auto Insurance by Farmers Texas County Mutual Insurance Company

Compare with Others
Total Policies

224,811

(2024)
Total Complaints

823

2018-Present
Confirmed Complaints

100

2018-Present
2024: 22
Complaint Index

0.92

Resolution Time Distribution

216

Under 30 Days

223

30-60 Days

201

60-90 Days

183

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 788 64.0 days
Business Auto 34 77.0 days
Truckers Policy 0 0.0 days
Other 1 31.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 14, 2025 Claim Delays Automobile Contract Language/Legal Issue; Claim Settled; Information Furnished Pending Not Confirmed
Feb. 4, 2025 Claim Delays Automobile Claim Settled; Corrective Action Taken; Question of Fact Pending Confirmed
Jan. 16, 2025 Settlement Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Dec. 27, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Dec. 27, 2024 Other Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Dec. 20, 2024 Settlement Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Dec. 18, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
Dec. 17, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Dec. 12, 2024 Premium Automobile Contract Language/Legal Issue; Premium Refunded; Corrective Action Taken Pending Confirmed
Dec. 9, 2024 Premium Automobile Information Furnished; Additional Monies Received; Corrective Action Taken Pending Confirmed
Dec. 3, 2024 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 25, 2024 Settlement Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
Nov. 22, 2024 Claim Delays Automobile Information Furnished; Premium Refunded; Question of Fact Pending Confirmed
Oct. 30, 2024 Claim Denial Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 28, 2024 Claim Denial Automobile Company Position Upheld; Information Furnished Pending Not Confirmed