Farmers Texas County Mutual Insurance Company

Evaluate Texas Auto Insurance by Farmers Texas County Mutual Insurance Company

Compare with Others
Total Policies

317,341

(2023)
Total Complaints

819

2018-Present
Confirmed Complaints

100

2018-Present
2023: 11
Complaint Index

0.61

Resolution Time Distribution

215

Under 30 Days

222

30-60 Days

200

60-90 Days

182

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 784 64.0 days
Business Auto 34 77.0 days
Truckers Policy 0 0.0 days
Other 1 31.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 4, 2025 Claim Delays Automobile Corrective Action Taken; Claim Settled; Question of Fact Pending Confirmed
Dec. 27, 2024 Other Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 27, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 18, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
Dec. 17, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Dec. 12, 2024 Premium Automobile Premium Refunded; Contract Language/Legal Issue; Corrective Action Taken Pending Confirmed
Dec. 9, 2024 Premium Automobile Information Furnished; Corrective Action Taken; Additional Monies Received Pending Confirmed
Dec. 3, 2024 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 25, 2024 Settlement Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
Nov. 22, 2024 Claim Delays Automobile Question of Fact; Premium Refunded; Information Furnished Pending Confirmed
Oct. 30, 2024 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Oct. 28, 2024 Claim Denial Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Oct. 18, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Oct. 17, 2024 Customer Service Automobile Claim Settled; Information Furnished Pending Confirmed
Oct. 7, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Confirmed