Farmers Property and Casualty Insurance Company

Evaluate Texas Auto Insurance by Farmers Property and Casualty Insurance Company

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Total Policies

48,409

(2023)
Total Complaints

80

2018-Present
Confirmed Complaints

18

2018-Present
2023: 4
Complaint Index

1.47

Resolution Time Distribution

16

Under 30 Days

27

30-60 Days

25

60-90 Days

12

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 72 57.0 days
Business Auto 8 110.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 19, 2024 Customer Service Automobile Information Furnished; Corrective Action Taken; Contract Language/Legal Issue Pending Confirmed
Nov. 19, 2024 Other Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Nov. 18, 2024 Customer Service Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 4, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Additional Monies Received Pending Not Confirmed
Aug. 20, 2024 Premium Automobile Information Furnished Pending Not Confirmed
July 26, 2024 Premium Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
July 19, 2024 Premium Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
June 10, 2024 Customer Service Automobile Claim Settled; Corrective Action Taken; Information Furnished Pending Not Confirmed
May 21, 2024 Claim Denial Automobile Policy Not In Force; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
May 20, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
May 13, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
May 13, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
May 6, 2024 Customer Service Automobile Claim Settled; Company Position Upheld; Question of Fact Pending Not Confirmed
May 3, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Corrective Action Taken Pending Confirmed
April 29, 2024 Settlement Automobile Information Furnished Pending Not Confirmed