Falcon Insurance Company

Evaluate Texas Auto Insurance by Falcon Insurance Company

Compare with Others
Total Policies

46,530

(2024)
Total Complaints

711

2018-Present
Confirmed Complaints

59

2018-Present
2024: 12
Complaint Index

2.42

Resolution Time Distribution

255

Under 30 Days

188

30-60 Days

162

60-90 Days

106

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 700 54.0 days
Business Auto 11 49.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 14, 2025 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Corrective Action Taken Pending Confirmed
Jan. 31, 2025 Claim Delays Automobile Claim Settled; Question of Fact; Additional Payment Expected Pending Not Confirmed
Jan. 14, 2025 Customer Service Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Jan. 14, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
Dec. 31, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Dec. 27, 2024 Customer Service Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 16, 2024 Customer Service Automobile Policy Not In Force; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Dec. 3, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 2, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Nov. 25, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Nov. 19, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Oct. 14, 2024 Customer Service Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Oct. 2, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Sept. 27, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Sept. 18, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed