Esurance Insurance Company
Evaluate Texas Auto Insurance by Esurance Insurance Company
Total Policies
20,149
(2023)Total Complaints
234
2018-PresentConfirmed Complaints
42
2018-Present2023: 7
Complaint Index
6.16
Resolution Time Distribution
55
Under 30 Days81
30-60 Days65
60-90 Days33
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 229 | 59.0 days |
Business Auto | 5 | 75.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Sept. 26, 2024 | Customer Service | Automobile | Claim Settled; Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
July 18, 2024 | Claim Delays | Automobile | Claim Settled; Additional Monies Received; Information Furnished | Pending | Confirmed |
April 23, 2024 | Claim Denial | Automobile | Question of Fact; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Feb. 29, 2024 | Claim Delays | Automobile | Question of Fact; Claim Settled; Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 16, 2024 | Settlement | Automobile | Additional Monies Received; Information Furnished; Question of Fact | Pending | Not Confirmed |
Jan. 10, 2024 | Claim Delays | Automobile | Information Furnished; Corrective Action Taken; Premium Refunded | Pending | Confirmed |
Nov. 30, 2023 | Claim Delays | Automobile | Claim Settled; Information Furnished | Pending | Not Confirmed |
Nov. 15, 2023 | Claim Denial | Automobile | Information Furnished; Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
Oct. 2, 2023 | Customer Service | Automobile | Claim Settled; Contract Language/Legal Issue | Pending | Not Confirmed |
Sept. 6, 2023 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
Aug. 29, 2023 | Customer Service | Automobile | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Aug. 21, 2023 | Claim Delays | Automobile | Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
Aug. 11, 2023 | Claim Delays | Automobile | Claim Settled; Information Furnished; Corrective Action Taken | Pending | Confirmed |
July 31, 2023 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
July 10, 2023 | Claim Delays | Automobile | Information Furnished; Additional Monies Received; Claim Settled | Pending | Not Confirmed |