Esurance Insurance Company

Evaluate Texas Auto Insurance by Esurance Insurance Company

Compare with Others
Total Policies

20,149

(2023)
Total Complaints

234

2018-Present
Confirmed Complaints

42

2018-Present
2023: 7
Complaint Index

6.16

Resolution Time Distribution

55

Under 30 Days

81

30-60 Days

65

60-90 Days

33

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 229 59.0 days
Business Auto 5 75.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 26, 2024 Customer Service Automobile Claim Settled; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
July 18, 2024 Claim Delays Automobile Claim Settled; Additional Monies Received; Information Furnished Pending Confirmed
April 23, 2024 Claim Denial Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Feb. 29, 2024 Claim Delays Automobile Question of Fact; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
Jan. 16, 2024 Settlement Automobile Additional Monies Received; Information Furnished; Question of Fact Pending Not Confirmed
Jan. 10, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Premium Refunded Pending Confirmed
Nov. 30, 2023 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Nov. 15, 2023 Claim Denial Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Oct. 2, 2023 Customer Service Automobile Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
Sept. 6, 2023 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Aug. 29, 2023 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 21, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Aug. 11, 2023 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
July 31, 2023 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
July 10, 2023 Claim Delays Automobile Information Furnished; Additional Monies Received; Claim Settled Pending Not Confirmed