Essentia Insurance Company

Evaluate Texas Auto Insurance by Essentia Insurance Company

Compare with Others
Total Policies

98,465

(2024)
Total Complaints

22

2018-Present
Confirmed Complaints

4

2018-Present
2024: 1
Complaint Index

0.10

Resolution Time Distribution

6

Under 30 Days

8

30-60 Days

4

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 22 56.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 9, 2024 Claim Delays Automobile Corrective Action Taken; Additional Payment Expected; Information Furnished Pending Confirmed
Aug. 21, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
July 16, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
May 30, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
April 4, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Nov. 10, 2023 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Oct. 13, 2023 Premium Automobile Additional Monies Received; Information Furnished; Premium Refunded Pending Confirmed
July 18, 2023 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
May 17, 2023 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
March 14, 2023 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 25, 2023 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Oct. 20, 2022 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Question of Fact Pending Not Confirmed
Oct. 12, 2022 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Monies Received Pending Not Confirmed
April 29, 2022 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Jan. 11, 2022 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed