Encompass Independent Insurance Company

Evaluate Texas Auto Insurance by Encompass Independent Insurance Company

Compare with Others
Total Policies

16,759

(2023)
Total Complaints

45

2018-Present
Confirmed Complaints

5

2018-Present
2023: 2
Complaint Index

2.12

Resolution Time Distribution

9

Under 30 Days

12

30-60 Days

18

60-90 Days

6

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 44 61.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 1 37.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 31, 2025 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Nov. 8, 2024 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 4, 2024 Premium Automobile Premium Refunded; Corrective Action Taken Pending Confirmed
Oct. 21, 2024 Settlement Automobile Information Furnished; Question of Fact Pending Not Confirmed
Oct. 17, 2024 Premium Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Oct. 3, 2024 Other Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Sept. 3, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 16, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
July 17, 2024 Claim Delays Automobile Claim Settled; Question of Fact Pending Not Confirmed
June 18, 2024 Premium Automobile Additional Payment Expected; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
May 29, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Claim Settled Pending Confirmed
April 4, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
March 26, 2024 Customer Service Automobile Claim Settled; Corrective Action Taken Pending Confirmed
March 18, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
March 11, 2024 Customer Service Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed