ENCOMPASS INDEMNITY COMPANY

Evaluate Texas Auto Insurance by ENCOMPASS INDEMNITY COMPANY

Compare with Others
Total Policies

3,691

(2023)
Total Complaints

33

2018-Present
Confirmed Complaints

9

2018-Present
2023: 1
Complaint Index

4.81

Resolution Time Distribution

9

Under 30 Days

7

30-60 Days

6

60-90 Days

11

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 33 80.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 2, 2024 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
July 25, 2024 Customer Service Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
April 5, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Feb. 22, 2024 Customer Service Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Jan. 17, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Additional Monies Received Pending Confirmed
Dec. 20, 2023 Customer Service Automobile Information Furnished Pending Confirmed
Nov. 1, 2023 Settlement Automobile Contract Language/Legal Issue; Additional Payment Expected; Question of Fact Pending Not Confirmed
Sept. 7, 2023 Customer Service Automobile Claim Settled; Corrective Action Taken; Information Furnished Pending Confirmed
Aug. 23, 2022 Claim Delays Automobile Question of Fact; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
Feb. 22, 2022 Settlement Automobile Contract Language/Legal Issue; Question of Fact; Additional Monies Received Pending Not Confirmed
Aug. 9, 2021 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
May 14, 2021 Other Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
April 13, 2021 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Question of Fact Pending Not Confirmed
Feb. 22, 2021 Claim Delays Automobile Information Furnished Pending Not Confirmed
Dec. 21, 2020 Claim Delays Automobile Question of Fact Pending Not Confirmed