Elephant Insurance Company

Evaluate Texas Auto Insurance by Elephant Insurance Company

Compare with Others
Total Policies

27,239

(2023)
Total Complaints

392

2018-Present
Confirmed Complaints

48

2018-Present
2023: 1
Complaint Index

0.65

Resolution Time Distribution

102

Under 30 Days

84

30-60 Days

83

60-90 Days

123

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 384 71.0 days
Business Auto 8 81.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 9, 2024 Customer Service Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
Sept. 20, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Sept. 16, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Additional Monies Received Pending Not Confirmed
July 11, 2024 Settlement Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
July 11, 2024 Customer Service Automobile Claim Settled; Company Position Upheld Pending Confirmed
June 27, 2024 Claim Delays Automobile Additional Payment Expected; Company Position Upheld; Information Furnished Pending Not Confirmed
June 18, 2024 Customer Service Automobile Information Furnished; Company Position Upheld; Claim Settled Pending Not Confirmed
June 6, 2024 Other Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
May 8, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
April 18, 2024 Claim Denial Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
April 9, 2024 Claim Denial Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
April 5, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
April 4, 2024 Claim Denial Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
March 18, 2024 Claim Denial Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
March 18, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed