Direct General Insurance Company

Evaluate Texas Auto Insurance by Direct General Insurance Company

Compare with Others
Total Policies

2,875

(2023)
Total Complaints

53

2018-Present
Confirmed Complaints

11

2018-Present
2023: 1
Complaint Index

6.17

Resolution Time Distribution

14

Under 30 Days

6

30-60 Days

11

60-90 Days

22

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 51 79.0 days
Business Auto 1 96.0 days
Truckers Policy 0 0.0 days
Other 1 87.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 21, 2024 Claim Delays Automobile Claim Settled; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Oct. 9, 2024 Claim Denial Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Aug. 9, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Question of Fact Pending Confirmed
July 1, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Not Confirmed
Dec. 19, 2023 Claim Delays Automobile Corrective Action Taken; Additional Payment Expected; Question of Fact Pending Confirmed
Nov. 22, 2023 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Not Confirmed
April 3, 2023 Customer Service Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 17, 2023 Other Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 3, 2023 Customer Service Automobile Information Furnished Pending Not Confirmed
Nov. 17, 2022 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Oct. 25, 2022 Claim Delays Automobile Additional Monies Received; Corrective Action Taken; Claim Settled Pending Confirmed
Oct. 19, 2022 Claim Delays Automobile Additional Monies Received; Information Furnished; Question of Fact Pending Not Confirmed
June 9, 2022 Settlement Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
May 17, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Additional Payment Expected Pending Not Confirmed
May 16, 2022 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed