DIAMOND INSURANCE AGENCY, INC.
Evaluate Texas Auto Insurance by DIAMOND INSURANCE AGENCY, INC.
Total Policies
None
(2023)Total Complaints
2
2018-PresentConfirmed Complaints
2
2018-Present2023: None
Complaint Index
Resolution Time Distribution
0
Under 30 Days0
30-60 Days0
60-90 Days2
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 0 | 0.0 days |
Business Auto | 0 | 0.0 days |
Truckers Policy | 2 | 123.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Oct. 23, 2024 | Premium | Automobile | Referred To | Pending | Confirmed |
Aug. 19, 2024 | Premium | Automobile | Failure to Timely Respond; Agent 1st warning | Pending | Confirmed |