Data Source: All complaint data is sourced directly from the Texas Department of Insurance's public records and is updated periodically.
Accuracy
- Accuracy of the calculated metrics is not guaranteed
- These metrics do not make any claims about the reliability/customer experience of the insurance provider
- Calculated metrics may not capture the nuances that is required to make a insurance decision. Please take the guidance of an experienced insurance consultant.
Data Interpretation
- Complaint ratios are calculated based on available data and may not represent all customer experiences
- Resolution times are averages and individual cases may vary significantly
- Confirmed complaints are those verified by TDI investigation
- Coverage distributions reflect only reported complaints, not total policies
Metrics and Calculations
- Resolution rates include both "Additional Monies Received" ,"Premium Refunded", "Claim Settled","Corrective Action Taken" outcomes
- Average resolution times exclude pending complaints
- Performance scores are weighted based on multiple factors
- Trend calculations use rolling 12-month periods
Important Notes
- This website does not sell insurance products or receive compensation from insurance companies
- Comparisons and rankings are based solely on complaint data analysis
- Data may not be current or complete
- We cannot verify the accuracy of individual complaint details
Not Legal or Insurance Advice
The information provided on this website is for informational purposes only and should not be construed as legal or insurance advice. Always consult with qualified professionals for advice specific to your situation.
Updates
- Data is updated periodically from TDI records
- Some information may be delayed or incomplete
- Company names and structures may change over time
- Historical data may not reflect current company practices
Advertising Disclosure
This website contains advertisements but maintains editorial independence. Advertisement placement does not influence our analysis or presentation of complaint data.
Consumer Notice: Insurance choices should not be based solely on complaint data. Consider coverage options, prices, and your specific needs when selecting an insurance provider.
Last updated: March 14, 2025