COVER WHALE INSURANCE SOLUTIONS INC.

Evaluate Texas Auto Insurance by COVER WHALE INSURANCE SOLUTIONS INC.

Compare with Others
Total Policies

None

(2024)
Total Complaints

14

2018-Present
Confirmed Complaints

3

2018-Present
2024: None
Complaint Index

Resolution Time Distribution

0

Under 30 Days

1

30-60 Days

6

60-90 Days

7

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 0 0.0 days
Business Auto 4 109.0 days
Truckers Policy 10 86.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 7, 2024 Premium Automobile Agent 2nd warning; Failure to Timely Respond; Question of Fact Pending Not Confirmed
Aug. 5, 2024 Claim Denial Automobile Failure to Timely Respond; Agent Resp Recvd; Referred for Disciplinary Actn Pending Confirmed
June 13, 2024 Other Automobile Information Furnished; Corrective Action Taken Pending Confirmed
May 14, 2024 Claim Denial Automobile Contract Language/Legal Issue Pending Not Confirmed
March 18, 2024 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
March 15, 2024 Premium Automobile Question of Fact; Information Furnished Pending Not Confirmed
Feb. 9, 2024 Other Automobile Premium Refunded; Company Position Upheld Pending Not Confirmed
Dec. 21, 2023 Claim Delays Automobile Failure to Timely Respond; Agent 1st warning Pending Confirmed
Dec. 13, 2023 Premium Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Sept. 13, 2023 Other Automobile Information Furnished Pending Not Confirmed
July 26, 2023 Other Automobile Information Furnished Pending Not Confirmed
May 4, 2023 Claim Delays Automobile Information Furnished Pending Not Confirmed
June 29, 2022 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
April 19, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed