Continental Casualty Company

Evaluate Texas Auto Insurance by Continental Casualty Company

Compare with Others
Total Policies

537

(2023)
Total Complaints

12

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

4

Under 30 Days

1

30-60 Days

5

60-90 Days

2

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 3 45.0 days
Business Auto 9 60.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 1, 2024 Customer Service Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Sept. 16, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Additional Payment Expected Pending Confirmed
March 4, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Confirmed
Feb. 23, 2024 Customer Service Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
Feb. 8, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
March 9, 2023 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed
Feb. 24, 2023 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Feb. 14, 2022 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Nov. 8, 2021 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
May 12, 2021 Claim Delays Automobile Additional Payment Expected; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Feb. 25, 2021 Claim Delays Automobile Additional Monies Received; Question of Fact Pending Not Confirmed
March 3, 2020 Claim Delays Automobile Question of Fact Pending Not Confirmed